Order Form Terms

1. Purpose of an Order Form

An Order Form is a binding commercial document executed between Customer and Seers Pvt. Ltd. It supplements the Terms of Service and can modify standard terms (e.g. custom pricing, extended trial, professional services scope) on a per-Customer basis. Where no signed Order Form exists, the standard self-serve subscription terms in the Terms of Service govern automatically.

2. Standard Order Form fields

Every Seers Order Form includes the following fields. Fields marked with an asterisk are mandatory.

• Customer entity name* - the full registered legal name of the contracting entity.
• Billing address* - the address to which GST invoices will be issued.
• GSTIN - Customer's Goods and Services Tax Identification Number. Required for B2B invoices; input tax credit cannot be claimed without this.
• Plan* - the Seers plan (Starter, Growth, Scale, or Enterprise) selected by Customer.
• Seat count* - the number of active employee seats included in the subscription.
• Billing frequency* - monthly or annual. Annual subscriptions carry a discount as quoted at time of signing.
• Term length* - the initial subscription period (e.g. 12 months). Monthly self-serve subscriptions renew monthly unless cancelled.
• Renewal terms - auto-renewal or manual renewal; default is auto-renewal as described in §4.
• Special pricing or discounts - any promotional rate, startup discount, or negotiated rate. If blank, the current standard list price applies.
• Professional services scope - if Customer has purchased onboarding, data migration, or configuration services, the scope and deliverables are described here or in an attached Statement of Work.
• Named technical contact - the Customer individual responsible for technical coordination, security review responses, and data protection communications.

3. Order of precedence

In the event of any conflict between Seers' legal documents, the following order of precedence applies (higher items take precedence over lower items):

1. Signed Order Form - Customer-specific commercial terms override any conflicting standard terms.
2. Data Processing Addendum (DPA) - governs all data protection matters.
3. Service Level Agreement (SLA) - governs availability commitments and credits.
4. Terms of Service - the master agreement.
5. Privacy Notice - Seers' data collection practices for account and marketing data.
6. Documentation - product specifications and help centre articles are informational and do not create contractual obligations.

4. Auto-renewal

• Unless the Order Form specifies manual renewal, subscriptions renew automatically for successive periods equal to the original term (default: 12 months for annual plans; 1 month for monthly plans).
• To prevent auto-renewal of an annual subscription, Customer must give written notice of non-renewal to billing@seers.co.in at least 60 days before the renewal date.
• To prevent auto-renewal of a monthly subscription, Customer may cancel at any time from the workspace billing page; cancellation takes effect at the end of the current billing period.
• Seers will send a renewal reminder to the tenant Owner email at least 30 days before any annual renewal.

5. Mid-term changes

• Seat upsells - additional seats purchased mid-term are billed on a pro-rated basis from the effective date of the change to the end of the current billing period, then included in full at the next renewal.
• Plan upgrades - plan upgrades take effect immediately and are billed on a pro-rated basis for the remainder of the current period.
• Seat reductions or plan downgrades - effective at the next renewal date; no credit is issued for unused seats during the current period.
• All mid-term changes must be requested in writing to billing@seers.co.in or confirmed via a signed Order Form amendment.

6. Payment terms

• For self-serve monthly and annual plans, payment is collected via Razorpay at the start of each billing period.
• For Order Form customers, the default payment terms are Net 30 from the date of invoice, unless the Order Form specifies otherwise.
• Invoices are issued in Indian Rupees (INR) with applicable GST added. For Enterprise customers billed in a foreign currency, exchange rates and any forex handling are specified in the Order Form.
• Late payments (beyond the due date) attract a late fee of 1.5% per month on the outstanding amount, or the maximum rate permitted by applicable Indian law, whichever is lower.
• All payments are non-refundable except as stated in the Refund Policy.

7. Acceptance

A Seers Order Form is considered accepted and binding on the earlier of:

• Physical or digital signature by an authorised signatory of Customer on the Order Form document;
• Email confirmation from Customer's authorised signatory to legal@seers.co.in confirming acceptance; or
• Payment of the first invoice issued pursuant to the Order Form.

An "authorised signatory" is an individual who has actual or apparent authority to bind Customer to contractual obligations of the relevant value. Seers may request evidence of authority for large or multi-year commitments.

8. Cancellation

Cancellation of an Order Form subscription is governed by the Refund and Cancellation Policy and the relevant terms of the signed Order Form. Annual subscriptions that are cancelled mid-term do not receive a refund for unused months unless (a) Seers has materially failed to meet its SLA commitments, or (b) the Order Form expressly provides for a pro-rata refund.

9. Modifications

Any modification to a signed Order Form must be in writing and countersigned by authorised representatives of both Customer and Seers Pvt. Ltd. Email confirmations from the original authorised signatory addresses on each side are acceptable as written modifications for changes of less than 20% of the original Order Form value; changes above that threshold require a formal amendment document.

10. Survival

The following obligations survive termination or expiry of an Order Form: all accrued payment obligations; confidentiality (§8 of the Terms of Service, 3-year survival); intellectual property ownership (§7 of the Terms of Service); and any data retention or deletion obligations under the DPA.

Sample Order Form layout

The card below illustrates a typical completed Seers Order Form. Actual Order Forms are issued as signed PDFs via legal@seers.co.in.